Returns & Refunds
The COMPANY, in support of your E-commerce, provides you with the opportunity, through the completeness of the descriptions it posts on its pages, to enjoy the privilege of direct contact with the products it offers from the screen of your computer quickly and easily.
Wanting to highlight the benefits of using the Internet in our daily purchases, we provide below the terms and conditions for returning defective or non-compliant products.
Product Returns Due to Delivery Errors:
In all cases where items other than those sold, either in kind or quantity, or lacking a previously agreed-upon feature in writing with the COMPANY, the customer returns the products for inspection and identification of the error. In this case, the return costs of the products to the company, as well as the forwarding costs to the customer, are borne by the COMPANY, provided that the recommended return method by the company is followed.
Returns of Defective Products:
In case a product is found to have a manufacturing defect, provided that the COMPANY itself provides the warranty of proper functioning, the following apply:
The warranty is provided for a limited period of time as indicated in the detailed product specifications. After the end of this period or repair, the replacement of the products is possible with an additional charge upon new agreement with the customer. The return of the product for replacement must be accompanied by all documents accompanying the product (e.g., invoice, retail receipt, etc.) and its complete packaging. If it is a defect discovered later than the delivery and the packaging is not available, or if the packaging of the product was received by the distributors upon delivery of the item, the packaging of the product is not required.
Product returns will be made either by the COMPANY’s personnel and means or by courier, or at one of the stores maintained by the COMPANY under the trade name “JULYTWO ATELIER” nationwide. In cases of return by courier, the customer bears the shipping costs to the COMPANY, and the COMPANY bears the shipping costs of the replaced or repaired product.
After the return of the products, an inspection of the reported defect is carried out by the customer, followed by communication with them to inform them of the results of the inspection.
If the defect is found, a repair or replacement of the product is carried out; otherwise, the transaction is canceled if the repair of the product is not possible within a reasonable time and an equivalent or better product cannot be found by the COMPANY. In the event of a canceled transaction, the refund of the initial purchase is made in the same manner as the initial payment of the customer to the COMPANY, unless otherwise agreed with the customer.
Specifically, in the case of payment by credit/debit card, the COMPANY will be required to inform the issuing Bank of the transaction’s cancellation, and the Bank will subsequently perform any action provided for in the contract it has drawn up with the customer without further liability of the COMPANY. After this information, the COMPANY bears no responsibility for the time and manner of executing the chargeback, regulated by the pre-contracted agreement. In the case of cash payment, if the customer had chosen the “store pickup” option, the refund will be made to them from any store in the COMPANY’s network. In the case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from delivery, especially when there are multiple products in the same order from the delivery of the last one, while when there is an obligation to deliver products at regular intervals from the delivery of the first one. The withdrawal is subject to the following conditions:
This withdrawal is unconditional and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition it was received, with all its components, accompanying documents, and packaging in perfect condition. The return of the item is accepted only after the buyer has paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically, and the COMPANY is obliged to send confirmation of receipt of the withdrawal declaration as soon as it receives it.
The consumer must return the product/products within 14 days from the day he communicated his request for withdrawal to the company, in accordance with the terms of this document.
Following the declaration of withdrawal, the COMPANY is obliged to refund the price it received no later than 14 days from the receipt of the products.
The shipping costs for delivery are not refunded if the customer had chosen a delivery method other than the cheapest standard method offered by the COMPANY.
The refund to the customer will be made using the same method as the initial payment, unless otherwise agreed with the customer. Specifically, in the case of payment via credit/debit card as follows: if the price has been paid to the COMPANY by the bank until the withdrawal and return of the item, the COMPANY will be obliged to inform the bank of the cancellation of the transaction, and the bank will take any action provided for in the contract it has concluded with the customer. The company, upon receiving this information, bears no responsibility for the time and manner of execution of the refund, which is governed by the pre-agreed contract. In the case of cash payment, if the customer had chosen the “in-store pickup” option, the refund will be made to them by the store where they picked up the product, unless otherwise agreed with the customer. In the case of payment by bank transfer, the refund will also be made by bank transfer to the customer’s account, unless otherwise agreed with the customer.
The customer is responsible for compensating the company if they used the product in a way that is beyond what is necessary to ascertain the nature, characteristics, and functioning of the products during the period until the declaration of withdrawal. The determination of the nature, characteristics, and functioning of the products should be based on the information provided on the packaging of each product, as well as the supplementary information provided by the company, and in any case without opening the packaging of the products and using the product. The company is willing to inform the customer about any questions regarding the nature and functioning of the products by providing additional informational material electronically or by other means. In the event of opening the packaging or using the products, their value is automatically reduced, as the product is considered used, and the customer must compensate the company for the decrease in the value of the product. The reduction in value from opening the packaging and subsequently labeling the product as used is assessed on a case-by-case basis and determined by the company, usually ranging from 20% to 30%. The COMPANY is entitled to agree with the customer on its compensation, even by mutual offset.
If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided until the declaration of withdrawal.
If the products are returned damaged or incomplete, the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without further ado make a total or partial set-off of its claim against the customer.
Exceptions to withdrawal
Withdrawal is not possible in:
a) service contracts after the full provision of the service if the execution began with the prior express consent of the customer and with his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the supplier.
b) products that are not suitable for return due to reasons of health protection or hygiene and which have been unsealed after delivery.
c) contracts under which the consumer has specifically requested a visit from the supplier for urgent repairs or any other work. If, in the case of such a visit, the supplier provides services beyond those specifically requested by the consumer or goods beyond the materials used necessarily during the execution of repairs or other work, the right of withdrawal applies to those additional services or goods.
d) products that are manufactured according to the consumer’s specifications or clearly personalized.
Withdrawal Form
The declaration of withdrawal is made in writing or electronically by simple letter, which must include the details of the document (number, date, name), the description of the product for which the withdrawal is exercised, as well as the contact details of the withdrawing party.
For more information, we are always at your disposal either by phone at 2130262626 or by email at info@julytwo.com.